This is because only you know who is actually authorized to use the software. We can only support you and/or your IT team. Important: Pixologic cannot provide support to your users. Be assured that we will be here to assist you in navigating this changing world. Our Support team is highly agile and was already adapted to be able to function remotely before the COVID-19 outbreak began. The Pixologic team remains committed to ensuring the highest possible level of customer support, even in the face of this global crisis. Our floating license implementation does not include the capacity to time bomb licenses. Please note that it is NOT possible for us to add temporary seats to your server. You will need new license files to be created in this situation. If this is necessary for you, please submit a Support ticket to request information on how to move your server. For example, you may wish to set up a cloud-based server. Simply submit a Support ticket to request this.įor some companies it may be necessary to configure a new server in order to allow this remote access. lib so that you can start supporting the other platform.

In that case, we will have to create the necessary. If you have thus far only had clients on one platform (Windows or macOS) it is likely that you will now need both. Instructions for how to use the ISV Options File in this way are included at the end of this article. RLM supports editing that file to create an authorized user group and then add users to that group so that they and nobody else can use ZBrush. You can control access via the pixologic.opt file on the server. So long as your user’s machine has internet access, it will be able to use the FQDN (or static IP) to find the server and check out a seat. Of course you would need to provide instructions for where to add those files to the client installation. You would deliver the ZBrush FL installers to your users, along with the license_ZBrush4_1_1seat.lic file and the FloatingLicenseDLL.dll and.You could use different ports instead, just by editing them in the 1seat.lic file that you give to the client users. You then merely need to open TCP ports 23 in the firewall between your network and the outside world.(A static IP address would work instead of an FQDN, by the way.) If your server doesn't have an FQDN, it's not hard for you to set that up and requires no support from us to accomplish. Just replace the host address that’s currently there with the FQDN. If your server has an FQDN you can put that in the 1seat.lic file.Thanks to the COVID-19 crisis, an increasing number of companies and schools are needing to find ways that artists or students can access ZBrush remotely.įor our floating license (server managed) customers, this is actually very easy to accomplish:

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